Privacy Policy

Last Updated: 14 June 2026

Rise Sister Thrive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website risesisterthrive.com and use our services.

1. Data Controller

Rise Sister Thrive
Scotland, United Kingdom
Email: info@risesisterthrive.com

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Complete our transformation assessment: Name, email address, phone number (optional), assessment responses
• Submit a booking request: Name, email address, phone number, service type, goals and messages
• Subscribe to our newsletter: Email address
• Contact us: Any information you choose to provide in your communications

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use your information for the following purposes:

• To provide our services: Respond to booking requests, conduct coaching sessions, provide assessment results
• To communicate with you: Send newsletters, service updates, and coaching resources (with your consent)
• To improve our services: Analyze website usage to enhance user experience
• To comply with legal obligations: Maintain records as required by law

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: Newsletter subscriptions, marketing communications
• Contract: Providing coaching services you've requested
• Legitimate interests: Improving our services, website analytics
• Legal obligation: Tax records, regulatory compliance

5. Data Retention

We retain your personal data for the following periods:

• Assessment leads (not converted to clients): 2 years from submission
• Client records: 7 years from last session (regulatory requirement)
• Newsletter subscribers: Until you unsubscribe
• Website analytics: 26 months

6. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service providers: Netlify (website hosting), Mailchimp (email marketing), Google Analytics (website analytics)
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In the event of a merger, sale, or acquisition

All third-party service providers are contractually obligated to protect your data in accordance with UK GDPR.

7. International Data Transfers

Some of our service providers may be located outside the UK/EEA. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office
• Adequacy decisions by the UK government
• Privacy Shield frameworks where applicable

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

8.1 Essential Cookies

Required for website functionality. These cannot be disabled.

8.2 Analytics Cookies

We use Google Analytics to understand how visitors use our site. You can opt out via browser settings or the Google Analytics Opt-out Browser Add-on.

8.3 Your Cookie Choices

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time (for consent-based processing)
• Right to complain: Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at info@risesisterthrive.com. We will respond within one month.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure hosting with Netlify
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email to newsletter subscribers (for material changes)

13. Contact Us & Complaints

13.1 Contact Information

For questions about this Privacy Policy or to exercise your rights:

Email: info@risesisterthrive.com
Response time: Within 5 business days

13.2 Complaints to the ICO

If you're unsatisfied with our response, you have the right to complain to the UK Information Commissioner's Office:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk

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